FAQS

Welcome to Freya10! We are committed to offering high-quality adult products while ensuring your privacy and shopping experience. Below are answers to some common questions to help you shop with ease.

Yes! We take customer privacy very seriously, and all orders are shipped in discreet packaging with no sensitive information or brand labels on the outer box, ensuring your personal privacy is maintained.

📌 Packaging Features:

• Plain packaging without any sensitive descriptions
• The sender's name will not show
• Bank statements will not list any sensitive descriptions

We offer a wide range of adult toys suitable for different needs and experience levels:

• Beginner Recommendations: Chokers and handcuffs. These products are beautifully designed, easy to use, and ideal for those new to adult products.

📌 Shopping Tips:

• Understand your needs (type of stimulation, material preferences, etc.)
• Choose medical-grade silicone, stainless steel, or glass materials for safety.
• Refer to product descriptions and customer reviews to ensure the best experience.

We support various payment methods, and all transactions are encrypted for secure processing.

• Supported Payment Methods: Credit cards, PayPal, cryptocurrencies, and more.
• Bill Privacy: No adult-related wording will appear on your transaction statement.
• Order Information: Only used for shipping purposes and will not be shared with third parties.

📌 Shipping Services: We provide global shipping, and the delivery time depends on your location.

• Standard Shipping (5-12 days): Low cost or free shipping (subject to order amount).

• Expedited Shipping (3-7 days): Available for certain regions, shipping costs calculated by weight.

• Discreet Packaging: No adult product labels on the package.

• Free Shipping on orders over $80 (eligible for certain countries).

• Real-time Tracking available for all orders.

Due to hygiene reasons, returns and exchanges are not accepted unless:

• Product Quality Issues (damaged, defective, or not working properly).
• Wrong Item (if the item received does not match the order).

📌 Return Process:

• Contact customer service within 48 hours of receiving the product.
• Provide clear photos to demonstrate the issue.
• Customer service will review and arrange for exchanges or refunds.

You can cancel or modify your order before it is shipped by contacting customer service. Once the order has been shipped, it cannot be canceled.

• Cancel Order: Contact customer service for a refund.
• Modify Order: Adjust the address, color, size, etc.

Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order status on our shipping partner’s website.

Proper care can extend the life of your products and ensure safe use:

• Cleaning: Use warm water and mild soap, or a specialized toy cleaner.
• Storage: Keep dry and avoid direct sunlight.
• Lubricant Choice: Use water-based lubricants with silicone toys to prevent material damage.

We currently do not have a membership program, but we offer the following benefits:

• Free Gifts: Orders above a certain amount will receive extra gifts and free shipping.
• Discounted Products: We periodically update discounted products, offering customers more options at lower prices.