FAQ

Answer:We provide a detailed size guide to help you measure your wrist or neck circumference to determine the right size. If you have any questions, feel free to contact our customer service for expert advice.

Answer:Yes, for specific products, we do offer customization services. You can choose different materials, gemstones, or engravings to create a unique piece. Please visit our customization page or contact customer service for more details.

Answer:Due to the specialized nature of our products, we do not offer warranties. Please understand that we cannot accept returns or exchanges unless there is a quality issue with the product.

Answer:We recommend using a soft cloth and mild cleaning solution to clean your jewelry, avoiding harsh chemicals. Store your jewelry properly to prevent scratches and avoid prolonged exposure to water.

Answer:We accept various payment methods, including credit cards, debit cards, and PayPal. You can see the available payment options during checkout.

Answer:We provide Free Shipping for All orders that are over $100. Otherwise, the actual shipping costs may vary based on package weight and dimensions; final costs will be confirmed at checkout. Feel free to reach out with any questions!

Answer:Due to the specialized nature of our jewelry, we cannot accept returns or exchanges unless there is a quality issue with the product. Please ensure that you review your purchase carefully before finalizing your order. If there is a damage/ quality issues, please contact us and we will ship you a brand new product in 10 days.

Answer:Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order status on our shipping partner’s website.

Answer:Yes, we offer gift wrapping services. You can select the gift wrapping option at checkout, and we will beautifully package your product.

Answer:Some of our jewelry comes with certificates or guarantees, especially for valuable gemstones or precious metals. Please check the product details or contact customer service for more information.